Do I need training to use OneCallAccess to enter dig and/or design notices?

Training is not required to place a normal 21-day dig ticket or a design ticket in the new system, but it is recommended. There are two ways to complete a thorough tour of the system, placing tickets & checking positive response. You may either attend a OneCallAccess Tutorial Webinar that is approximately 2 hours and lead by a specialist or complete the OneCallAccess Basic Training module at your own pace on the MISS DIG 811's Online Education site. The online education site requires an account. To log into MISS DIG 811's Online Education site to complete the online training or to register for a webinar, click here. If you do not have an account, you may create one from the log-in page.

For users who need access to place tickets for larger jobs, 180-Day tickets, Emergency Tickets, and retransmit tickets, an External Plus account is needed. To obtain an External Plus account, users must fulfill two requirements, which can be completed using one of the following options:

A. OPTION 1: Self-Paced Training Path

Complete the OneCallAccess Basic Online Training 2-13-25 & the OneCallAccess External Plus Online Training 2-13-25.

OR

B. OPTION 2: Instructor-Led Webinar Path

First, complete the OneCallAccess Tutorial Webinar and then take the OneCallAccess Tutorial Webinar Quiz.

Will others from my company be able to see my tickets?

• No, each person will only be able to see tickets that they've placed in their account. Each person placing tickets should have their own account. If you need to check the positive response for a ticket placed by someone other than yourself, you can use the following link to do so, Positive Response. You will need to type the ticket number in the field & click enter on your keyboard to view the responses. If you need to retransmit a ticket that was placed by someone else, please contact the Notification Center and a representative can assist.

How do I Reset My Password in OneCallAccess?

• If you do not remember your password, click on Forgot Password under the login screen of the OneCallAccess Log in page or use the following link Forgot Password.

Why do I need to place a new ticket if the digging portion of the project did not start within 14 days of the work legal start date?

• This rule exists for safety, accuracy, and legal compliance. Please see Public Act 174.

If all members have responded to the original ticket, can I begin digging before the work legal start date?

• Per Public Act 174, utilities have 72 business hours (excluding weekends/holidays) or until the work legal start date to respond, depending on the ticket type & date selected. Starting earlier than the work legal start date is considered digging without proper notification. Even if all utilities responded prior to the work legal start date, they could still make changes to their responses up to the work legal start date listed on the ticket. Digging prior to the work legal start date could interfere with late responses or updates to markings, as the law assumes they may need the full time frame for marking, coordination or internal checks. The ticket does not become legally active until the work legal start date & time listed on the ticket, and all utilities have responded as marked or no conflict in positive response.

If a ticket is retransmitted, can I begin the work once the requested utilities have responded or until the new work legal start date?

• You must wait until the new work legal start date/time listed on the ticket even if the requested utilities have responded as a retransmit is considered a new notice. The requested utilities will have up to the new work legal start date/time to make changes to their responses. Working prior to this new date/time is considered digging without proper notification.

Why can't I include my entire job in a single ticket?

• Tickets submitted must follow the defined scope of work guidelines & maximum area limits to ensure each ticket remains manageable, safe, and efficient to execute. Larger jobs are divided into multiple tickets so that each dig site remains focused and clearly communicated. This approach was established in an effort to improve work site safety, reduce utility damage risk, and increase productivity by breaking work into smaller, more actionable parts.

What do I do if a line is damaged?

1. Stop all work immediately, assess the situation, and determine what type of line was damaged. *If there is a gas leak or fire due to the damage, contact public safety first and keep others away from the area.

2. Notify the affected utility owner directly about the damage.

3. DO NOT attempt to repair or cover any damage yourself.

4. Once you have contacted the utility's owner, you may contact MISS DIG 811 to place a retransmit, if the damage was due to missing or incorrect markings.

5. You may also place a Damage Ticket with a representative in the Notification Center but are not required to do so.

I changed companies, can I use the same account?

• We encourage users to create a new account when changing companies.

Do I need a street address to place a ticket?

• No. You have the option to search by Street, GPS Coordinates or an Intersection.

I do not have a start date for my project, can I still place a dig ticket

• We have a Design Ticket option where you can place a ticket for pre-planning purposes only. Once that ticket type is placed, the utilities will have up to 10 days to submit drawings to the person requesting them.

Can I update or make changes to an existing ticket?

• No, changes cannot be made to a ticket once it is submitted. If changes or updates need to be made to an existing ticket, the ticket will need to be canceled and replaced.

Can I extend my existing ticket?

• No. If the life of a dig ticket has expired or will expire soon, you will need to use the "Copy Ticket" feature listed under "Actions" on the ticket details page to create a new ticket. It will direct you to a new ticket with the same information listed on the new ticket as the old one. Please make sure to verify all the information transferred on the new ticket is still valid, the work completion date is updated and a draw the work site polygon on the map.

• 811 Cherryland Hand Dig Safely
• Excavation Methods
• Excavation Handbook without PA 174
• FAQs for Excavators
• OCA Ticket Action Procedures
• OneCallAccess External User Guide
• Positive Response Codes
• Scope of Work Guidelines
• Ticket Action Procedures
• Ticket Types
• Work Type Activity Relationship Table

• 811 Cherryland - Cave a mano seguramente
• Metodos de excavacion
• Manual de excavacion con la Ley Publica 174
• Preguntas frecuentes para excavadores
• Procedimientos para realizar acciones con los boletos de OCA
• Guia para usarios externos de OneCallAccess
• Codigos de respuesta positiva (Positive Response)
• Directrices para alcances de trabajo
• Procedimientos de acciones de los boletos
• Tipos de boletos 
• Tabla de relacion entre actividades y tipos de trabajo