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Mission Statement

The mission of the MISS DIG System, Inc. is to safeguard the public, environment, property, and member infrastructure, and promote utility damage prevention, through a cost-effective process for our members.


MISS DIG System, Inc. will have the premier one-call center in the United States.


MISS DIG 811 is a Michigan Non-Profit Corporation that operates as the Underground Utility Safety Notification System for the entire state. MISS DIG 811 has received over 26 million locate requests resulting in nearly 277 million transmissions since 1970.

MISS DIG 811 provides this free service to homeowners, excavators, municipalities and utility companies via our web based locate, or by placing a toll free call to 811 or 800-482-7171. MISS DIG 811 processes that locate request by contacting our over 1,700 members, who then come out and locate their facilities. The mission of MISS DIG 811 is to safeguard the public, environment, property, and utility infrastructures and promote utility damage prevention through a quality, cost-effective process for our customers.

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Excavators, landscapers, farmers, homeowners and contractors can contact us 7 days a week- 24 hours a day! Before you dig contact MISS DIG 811 - IT IS THE LAW!

Annual Total Ticket Counts:

  2024 2023 2022 2021 2020 2019
JAN 63,051 57,740 45,958 46,427 48,486 41,290
FEB   48,659 41,221 41,611 42,690 34,733
MAR   80,619 77,947 91,438 65,577 59,921
APR   110,134 105,655 123,898 63,085 107,601
MAY   133,572 121,268 112,839 101,146 121,971
JUN   131,760 121,620 117,672 119,029 110,962
JUL   117,876 107,206 102,631 110,449 114,642
AUG   130,245 122,488 107,039 105,729 107,013
SEP   119,408 111,857 104,443 107,449 100,019
OCT   120,353 105,338 99,836 101,613 106,356
NOV   88,639 78,648 82,511 71,647 63,535
DEC   63,987 53,815 57,685 57,673 47,839
TOTAL 63,051 1,202,992 1,093,021 1,088,030 994,573 1,015,743

Annual Ticket Counts:

Web 2024 2023 2022 Phone 2024 2023 2022
JAN 55,752 48,559 33,205 JAN 7,299 9,181 12,753
FEB   40,783 30,314 FEB   7,876 10,907
MAR   67,234 59,674 MAR   13,385 18,273
APR   87,925 79,603 APR   22,209 26,052
MAY   109,668 92,309 MAY   23,904 28,959
JUN   109,790 94,346 JUN   21,970 27,274
JUL   98,724 83,804 JUL   19,152 23,402
AUG   110,466 96,019 AUG   19,779 26,469
SEP   101,651 87,839 SEP   17,757 24,018
OCT   104,059 84,409 OCT   16,294 20,929
NOV   77,684 64,613 NOV   10,955 14,035
DEC   56,207 44,482 DEC   7,780 9,333
TOTAL 55,752 1,012,749 850,617 TOTAL 7,299 190,243 242,404

Our History


In November, 1970, MISS DIG 811 was established as a pilot program in Oakland County by five major Michigan utility companies (Consumers Power, Detroit Edison, GTE, Michigan Bell, and Michigan Consolidated Gas) in an effort to reduce damages to their underground facilities, prevent injuries, and save lives. The participating utilities included underground telephone and telegraph, gas, and electric.

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Protection of Underground Utility Facilities

With the enactment of Public Act 53 of 1974 by the Michigan State Legislature for the Protection of Underground Facilities, the need for a statewide one-call service grew. By 1975, MISS DIG 811 one-call service was available throughout Michigan's Lower Peninsula. By 1976, MISS DIG 811's one-call service was also available in the Upper Peninsula. In 2004 the one-call MISS DIG 811 began its transformation to the MISS DIG 811 Notification system, by incorporating Remote Ticket Entry via the World Wide Web. Currently MISS DIG 811 receives over 65% of our locate requests via the web by either our single address e-Locate ticket or the Remote Ticket Entry (RTE) Program which is primarily for excavator’s, municipalities and utilities. 2013 was the latest change for the MISS DIG 811 system, PA 174 was enacted in November of 2013, with an effective date of April 1, 2014. PA 174 of 2013 replaced PA 53 of 1974 and added definitions and enforcement as key parts of the protection of underground utilities.

Overhead Electric Assistance

Between 1977 and 1979, the MISS DIG 811 service expanded to include a statewide overhead electric line assistance program. At the request of the excavator, overhead electric line assistance may be provided by an electric utility if the excavator's equipment will be used near overhead electric lines.


On December 15, 1994, MISS DIG 811 was officially incorporated as a Michigan non-profit corporation. A seven member Board of Directors was created to set company goals and objectives for the one-call utility notification center.


In 1996, MISS DIG 811 opened a northern office in Escanaba to assist the Pontiac office in fulfilling its projected long-term growth and disaster recovery goals. Currently MISS DIG 811 has two facilities; our notification center in Flint and our primary notification center in Gladstone.

Federal Efforts

Federal one-call legislation was passed by the United States Congress in 1998. The legislation recommended that all states have a one-call utility notification system and the participation of utility companies and excavators throughout each state.


In 2019, MISS DIG 811 had a record year with over 1,000,000 locate requests. MISS DIG 811 is the oldest state wide 24 hour underground utility safety notification system in the U.S.


MISS DIG 811 is the central contact for the protection of underground utilities. The MISS DIG 811 system's primary function is to process locate requests from individuals planning to dig and notifies its member utilities about these excavations. The member utilities then mark the dig site, indicating the approximate location of their underground public utility lines (MISS DIG 811 does not mark). The MISS DIG 811 system promotes safety on the job site and assists the utilities in providing safe and efficient service to millions of customers, thus helping to preserve the environment and ensuring the quality of life for all Michigan residents. MISS DIG 811 is also charged with education of its members, excavators, homeowners and the general public to the need to protect underground utilities and those working around them.

  • MISS DIG 811 is available 24 hours a day, seven days a week for emergency and non-emergency requests
  • The MISS DIG 811 is a member of One Call Systems International (OCSI), Facility Notification Center Association (FNCA), and the Common Ground Alliance (CGA)
  • MISS DIG 811's busiest months are April, May and June. The average number of tickets taken per day in the summer is over 6,000.