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Overview

MISS DIG 811 is a Michigan Non-Profit Corporation that operates as the Underground Utility Safety Notification System for the entire state. MISS DIG 811 has received over 26 million locate requests resulting in nearly 277 million transmissions since 1970.

MISS DIG 811 provides this free service to homeowners, excavators, municipalities and utility companies via our web based locate requests- elocate.missdig.org and rte.missdig.org, or by placing a toll free call to 811 or 800-482-7171. MISS DIG 811 processes that locate request by contacting our over 1,700 members, who then come out and locate their facilities. The mission of MISS DIG 811 is to safeguard the public, environment, property, and utility infrastructures and promote utility damage prevention through a quality, cost-effective process for our customers.

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Excavators, landscapers, farmers, homeowners and contractors can contact us 7 days a week- 24 hours a day! Before you dig contact MISS DIG 811 - IT IS THE LAW!

Annual Ticket Counts:

  2021 2020 2019 2018 2017 2016
JAN 46,427 48,486 41,290 39,786 36,967 30,684
FEB 41,611 42,690 34,733 37,517 38,007 33,355
MAR 91,438 65,557 59,921 56,921 60,295 61,411
APR 123,898 63,085 107,601 84,383 81,490 80,787
MAY 112,839 101,146 121,971 107,601 103,975 90,378
JUN 117,673 119,029 110,962 100,431 99,317 92,474
JUL 102,631 110,449 114,642 95,447 86,787 78,653
AUG 107,039 105,729 107,013 98,676 94,119 87,368
SEP 104,443 107,449 100,019 91,905 83,159 80,188
OCT 99,836 101,613 106,356 102,233 85,423 78,500
NOV   71,647 63,535 66,433 66,068 62,207
DEC   57,673 47,839 42,660 37,379 38,298
TOTAL 947,835 994,573 1,015,743 923,993 872,986 814,303

Our History

Establishment

In November, 1970, MISS DIG 811 was established as a pilot program in Oakland County by five major Michigan utility companies (Consumers Power, Detroit Edison, GTE, Michigan Bell, and Michigan Consolidated Gas) in an effort to reduce damages to their underground facilities, prevent injuries, and save lives. The participating utilities included underground telephone and telegraph, gas, and electric.

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Protection of Underground Utility Facilities

With the enactment of Public Act 53 of 1974 by the Michigan State Legislature for the Protection of Underground Facilities, the need for a statewide one-call service grew. By 1975, MISS DIG 811 one-call service was available throughout Michigan's Lower Peninsula. By 1976, MISS DIG 811's one-call service was also available in the Upper Peninsula. In 2004 the one-call MISS DIG 811 began its transformation to the MISS DIG 811 Notification system, by incorporating Remote Ticket Entry via the World Wide Web. Currently MISS DIG 811 receives over 65% of our locate requests via the web by either our single address e-Locate ticket or the Remote Ticket Entry (RTE) Program which is primarily for excavator’s, municipalities and utilities. 2013 was the latest change for the MISS DIG 811 system, PA 174 was enacted in November of 2013, with an effective date of April 1, 2014. PA 174 of 2013 replaced PA 53 of 1974 and added definitions and enforcement as key parts of the protection of underground utilities.

Overhead Electric Assistance

Between 1977 and 1979, the MISS DIG 811 service expanded to include a statewide overhead electric line assistance program. At the request of the excavator, overhead electric line assistance may be provided by an electric utility if the excavator's equipment will be used near overhead electric lines.

Incorporation

On December 15, 1994, MISS DIG 811 was officially incorporated as a Michigan non-profit corporation. A seven member Board of Directors was created to set company goals and objectives for the one-call utility notification center.

Expansion

In 1996, MISS DIG 811 opened a northern office in Escanaba to assist the Pontiac office in fulfilling its projected long-term growth and disaster recovery goals. Currently MISS DIG 811 has three facilities; our administrative office and call center in Auburn Hills, our notification center in Flint and our primary call center in Gladstone.

Federal Efforts

Federal one-call legislation was passed by the United States Congress in 1998. The legislation recommended that all states have a one-call utility notification system and the participation of utility companies and excavators throughout each state.

Milestones

In 2019, MISS DIG 811 had a record year with over 1,000,000 locate requests. MISS DIG 811 is the longest state wide 24 hour underground utility safety notification system in the U.S.

Function

MISS DIG 811 is the central contact for the protection of underground utilities. The MISS DIG 811 system's primary function is to process locate requests from individuals planning to dig and notifies its member utilities about these excavations. The member utilities then mark the dig site, indicating the approximate location of their underground public utility lines (MISS DIG 811 does not mark). The MISS DIG 811 system promotes safety on the job site and assists the utilities in providing safe and efficient service to millions of customers, thus helping to preserve the environment and ensuring the quality of life for all Michigan residents. MISS DIG 811 is also charged with education of its members, excavators, homeowners and the general public to the need to protect underground utilities and those working around them.

  • MISS DIG 811 is available 24 hours a day, seven days a week for emergency and non-emergency requests
  • The MISS DIG 811 is a member of One Call Systems International (OCSI), Facility Notification Center Association (FNCA), and the Common Ground Alliance (CGA)
  • MISS DIG 811's busiest months are April, May and June. The average number of tickets taken per day in the summer is over 6,000.