Mission Statement

The mission of MISS DIG 811 is to safeguard the public, environment, property, and member infrastructure through efficient educational outreach and the advancement of damage prevention processes for our members.

Core Values

TRUST: We seek to build strong relationships within our teams and with those we serve.

SAFETY: We seek to protect life, communities, and infrastructure in the state of Michigan and to create an environment free from damage related risk or injury.

SERVICE: We strike to achieve our mission by consistently providing support that meets the needs of our stakeholders.

COMMITMENT TO EXCELLENCE: We work together with those we serve to achieve our goals and objectives.

COLLABORATION: We dedicate our efforts to meeting the highest standards of quality and performance in all that we do.

Overview

MISS DIG 811 is a Michigan Non-Profit Corporation that operates as the Underground Utility Safety Notification System for the entire state. MISS DIG 811 has received over 26 million locate requests resulting in nearly 277 million transmissions since 1970.

MISS DIG 811 provides this free service to homeowners, excavators, municipalities and utility companies via our web based locate www.missdig811.org, or by placing a toll free call to 811 or 800-482-7171. MISS DIG 811 processes that locate request by contacting our over 1,700 members, who then come out and locate their facilities. The mission of MISS DIG 811 is to safeguard the public, environment, property, and utility infrastructures and promote utility damage prevention through a quality, cost-effective process for our customers.

Annual Total Ticket Counts:

Annual Ticket Counts:

Our History

Establishment

In November, 1970, MISS DIG 811 was established as a pilot program in Oakland County by five major Michigan utility companies (Consumers Power, Detroit Edison, GTE, Michigan Bell, and Michigan Consolidated Gas) in an effort to reduce damages to their underground facilities, prevent injuries, and save lives. The participating utilities included underground telephone and telegraph, gas, and electric.

Overhead Electric Assistance

Between 1977 and 1979, the MISS DIG 811 service expanded to include a statewide overhead electric line assistance program. At the request of the excavator, overhead electric line assistance may be provided by an electric utility if the excavator's equipment will be used near overhead electric lines.

Incorporation

On December 15, 1994, MISS DIG 811 was officially incorporated as a Michigan non-profit corporation. A seven member Board of Directors was created to set company goals and objectives for the one-call utility notification center.

Expansion

In 1996, MISS DIG 811 opened a northern office in Escanaba to assist the Pontiac office in fulfilling its projected long-term growth and disaster recovery goals. Currently MISS DIG 811 has two facilities; our notification center in Flint and our primary notification center in Gladstone.

Federal Efforts

Federal one-call legislation was passed by the United States Congress in 1998. The legislation recommended that all states have a one-call utility notification system and the participation of utility companies and excavators throughout each state.

Milestones

In 2019, MISS DIG 811 had a record year with over 1,000,000 locate requests. MISS DIG 811 is the oldest state wide 24 hour underground utility safety notification system in the U.S.

Function

MISS DIG 811 is the central contact for the protection of underground utilities. The MISS DIG 811 system's primary function is to process locate requests from individuals planning to dig and notifies its member utilities about these excavations. The member utilities then mark the dig site, indicating the approximate location of their underground public utility lines (MISS DIG 811 does not mark). The MISS DIG 811 system promotes safety on the job site and assists the utilities in providing safe and efficient service to millions of customers, thus helping to preserve the environment and ensuring the quality of life for all Michigan residents. MISS DIG 811 is also charged with education of its members, excavators, homeowners and the general public to the need to protect underground utilities and those working around them.

• MISS DIG 811 is available 24 hours a day, seven days a week for emergency and non-emergency requests
• The MISS DIG 811 is a member of One Call Systems International (OCSI), Facility Notification Center Association (FNCA), and the Common Ground Alliance (CGA)
• MISS DIG 811's busiest months are April, May and June. The average number of tickets taken per day in the summer is over 6,000.

System Maintenance

The ongoing maintenance and updating of MISS DIG 811 operations software and systems is required to ensure new functions and features, security updates, and optimal performance. To minimize the impact of such events on system availability, MISS DIG 811 has defined a standard maintenance window, which has been established for a traditionally low system activity and volume timeframe.

The standard maintenance window has been defined as Thursday a.m. from 12 a.m. to 4 a.m. In most instances the window will not be used on a weekly basis. When the maintenance window is used, it is anticipated that the window's full duration will not be needed. However, the maintenance window/time is being set aside in the event there is a need. Planned utilization of a standard maintenance window will be communicated in advance in accordance with internal MISS DIG 811 policy.