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OneCallAccess Ticket Entry Platform

 MISS Dig 811 is now utilizing the OneCallAccess ticket entry platform for placing dig and design notices. The new platform provides users access to ticket entry, ticket history and positive response from the user dashboard.

To place a dig or design request, click Submit Locate Request on the home page of the MISS DIG 811 website. If you haven’t created a OneCallAccess account, click Sign Up Here on the log in page.

A tutorial of the system is available in SkillBuilder, MISS DIG 811’s learning management system. To create an account or to log into SkillBuilder click https://missdig811.skillbuilder.co/sign-in . To complete the tutorial online, click OneCallAccess Tutorial (Plan/Ticket Entry/ Positive Response). Webinars are also available to provide users an in-depth look at the system. To sign up for a webinar, click OneCallAccess Tutorial Webinar. Webinars last approximately two hours.

All new users will have access to place a normal 21-day dig tickets and a design tickets. To place all ticket types including Normal 180-day, Project 21-day, Project 180-day, emergency, short notice, and retransmits, a OneCallAccess External Plus account is needed. Online training for an external plus account is available in SkillBuilder. Click OneCallAccess External Plus Training to complete the training. Once external plus training is complete, your account will be upgraded within 48 hours, on business days.

OneCallAccess Tutorial Webinar Dates

Wednesday December 29th 9am-11am

Tuesday, January 4th 9am-11am

Friday, January 7th 1pm-3pm

Wednesday, January 12th 1pm-3pm

Thursday, January 13th 9am-11am

The Web Ticket Department will be available from 7am to 5pm Monday through Friday to assist and answer questions. The Web Ticket Department can be reached at webticketdept@missdig811.org or 248-370-6420.


Users who wish to have access to place all ticket types including Normal 21-day, Normal 180-day, Project 21-day, Project 180-day, Design, Emergency, Short Notice, and retransmit tickets may complete OneCallAccess External Plus training in SkillBuilder. https://missdig811.skillbuilder.co/sign-in

Once this training is complete and you have created a OneCallAccess account, please complete the application so your account can be upgraded. External Plus Application Accounts are upgraded within 24 hours on business days.

If you require additional assistance, please contact the Web Ticket Department at webticketdept@missdig811.org or by calling 248-370-6420.

Commitment from all stakeholders contributes to the success of our Damage Prevention Program and helps promote safe digging.

One aspect of the State’s Damage Prevention Program is local Damage and Safety Alliance (DSA's) supported by MISS DIG 811’s Education Specialists. These local groups are typically comprised of excavators, utility operators, municipalities, utility locators, engineering firms, and other industry stakeholders. DSA’s are regional groups throughout the state who meet on a regular basis. At these meetings a forum is held where stakeholders can share information and perspectives, which provides an optimal environment to work together on damage prevention issues. In promoting a spirit of shared responsibility, regional DSA's welcome all stakeholders who would like to be a part of the damage prevention solution. To view DSA meeting dates, times and locations go the Meetings and Events page.