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OneCallAccess Ticket Entry Platform

MISS DIG 811 utilizes the OneCallAccess ticket entry platform for placing dig and design notices. The platform provides users access to ticket entry, ticket history and positive response from the user dashboard.

New OneCallAccess users have basic access to the ticket entry platform and can place normal 21-day tickets and design tickets. To place a dig or design request, click Submit Locate Request on the home page of the MISS DIG 811 website. If you haven't created a OneCallAccess account, click Sign Up Here on the log in page. 

  • Normal 21-day tickets are for jobs that 20,000 sq ft or less in urban areas. That is equivalent to a 200ft X 100ft lot. The limit in rural areas is 50,000 sq ft or less. 

  • Design tickets are for the planning phase of a project. These jobs are not marked by locators. Instead, records or drawings of facilities are emailed to you. You cannot dig on a design ticket. 

It is recommended that all users attend a OneCallAccess Tutorial Webinar or complete online training modules. These provide a thorough tour of the system, showing users how to place tickets, view ticket history, and check positive response. To sign up for a webinar or to complete the online training modules, log into your SkillBuilder account. If you do not have a SkillBuilder account, you may create one from the following link.  https://missdig811.skillbuilder.co/sign-in Once logged into SkillBuilder, scroll down to the OneCallAccess content located in the MISS DIG 811 Tools and Programs Section.

For users who want access to place tickets for larger jobs, 180-day tickets, emergency tickets, and retransmit tickets, an External Plus account is needed. There are two ways to become an External Plus user.

  1. Complete the OneCallAccess Basic Online Training and OneCallAccess External Plus Online Training modules in SkillBuilder. This is done online at your own convenience.
  2. Attend a OneCallAccess Tutorial Webinar and once the webinar is completed, complete the OneCallAccess Tutorial Quiz 07/01/24. The instructor-led webinar lasts approximately two hours. The quiz requires an 83% passing rate, please read all questions carefully and review all answers before submitting your quiz. The quiz does allow unlimited attempts.
  • Accounts are upgraded within 24 hours on business days after requirements have been completed.

The Quality Control Department will be available from 7am to 5pm Monday through Friday to assist and answer questions. The Quality Control Department can be reached at webticketdept@missdig811.org or 248-370-6420.

If you have any questions or need assistance with CECs contact the Education Department at education@missdig811.org