Services
In addition to MISS DIG 811 retaining ticket and Positive Response records for six years, as required under state law, members can utilize the tools and services offered by the Member Services, Education, Quality Control, and IT departments to maximize your MISS DIG 811 membership. Access mapping support, Positive Response, educational opportunities, and more!
The Member Services Department is available Monday through Friday from 7am to 5pm to provide support. We are accessible via phone, email, and online form.
The Member Services Department provides our membership with a variety of services to assist in complying with Public Act 174 to promote public safety and the protection of underground infrastructure.
Annual Meeting & Conference
Each year, MISS DIG 811 hosts an Annual Meeting & Conference. Any stakeholder can attend this two-day educational and networking event. Educational and informational sessions are offered, and registration is free. The Member Services Department puts on at least one session each year, and our team will be available on-site for questions and support.
Data
Per Section 6 (4) of Public Act 174 of 2013, MISS DIG 811 maintains an archive of locate requests (tickets) for six years. If you or your organization is a member of MISS DIG 811, you can access most ticket and Positive Response data associated with your membership only at no additional cost. Please note that this excludes data requested through a legal subpoena, data from the Newtin system, and voice recordings.
There are currently no reports available in DamagePreventionPortal (DPP). Therefore, the Member Services Department will use the resources at our disposal to retrieve and present data requested by members. Standard report options will be provided upon request to members at no additional cost. Standard reports will only contain the output fields as documented; these reports can contain less, if less information is desired, but no more.
If you request data outside of the standard report options, there will be a cost associated with the request, as this information takes time to pull from the system and compile. Custom reports will incur an hourly rate of $60. Quotes will be provided before the work is completed and the member is expected to approve the quote and authorize the work before anything additional takes place. The base fee charged will be $15 (15 minutes). Please note that some data requested may be unavailable. A list of standard reports can be found at resources.missdig811.org.
If you're looking for data that is not associated with your membership or are requesting any data through a legal subpoena, data from the Newtin system, and/or voice recordings, you must complete a Research Request. Research Requests incur a fee and are not included as part of membership.
Excavator Education Program (EEP)
On behalf of participating gas and pipeline companies, MISS DIG 811 publishes a One Call Excavation Handbook that is delivered to all Michigan excavators known to us. The list is compiled using the database of callers into the Notification Center, advertisers in trade publications, and lists provided to MISS DIG 811 by EEP participants.
This program fulfills certain requirements of pipeline operator members of MISS DIG 811, as outlined in the Michigan Gas Safety Code. Each participating member receives access to a PDF of the mailing list and the handbook distributed to demonstrate compliance with the requirements. The handbooks are mailed out annually. The program also contains a survey for completion by recipients. The survey results are used to improve the handbook in upcoming years. Once the survey results are calculated, they are made available to the program participants.
Please visit the EEP webpage for more information, including a copy of the most recent handbook.
Excavator PosR Webhook
Excavator PosR Webhook is a service that delivers Positive Response updates to your work management system on tickets created through OneCallAccess (OCA) user accounts enabled with this feature. These notifications can be received via webhook subscriptions. There are four subscriptions available:
• Ticket Creation: A PositiveResponse webhook notification is triggered whenever a new ticket created by that user is received into PositiveResponse. The notification will include station codes and member names for each of the members expected to respond, as well as dig site address and the legal start date.
• Member Response: A PositiveResponse webhook notification is triggered whenever a response is received from a member for an enquiry submitted by the user. The notification will include response details, station code and member name, as well as the dig site address and legal start date.
• All Members Responded: A PositiveResponse webhook notification is triggered when a response has been received from every member listed on a ticket, indicating it is potentially complete and ready to review. The notification will include response details, station codes and member names for all the members, as well as the dig site address and legal start date. PositiveResponse also sends a ticket completion email to the excavator's email address.
• Legal Start Date: A PositiveResponse webhook notification is triggered whenever a ticket reaches its legal start date. The notification will include response details, station codes and member names for all the members, as well as the dig site address and legal start date.
To receive the above-described notifications on tickets placed, please reach out to the Member Services Department. We require OCA user account usernames you'd like to enable, as well as the following webhook information:
• Notification destination (URL)
• Signing key
• Optional headers (key:value)
Liaison Program
MISS DIG 811 has strengthened its efforts to engage our industry stakeholders by expanding its team with the creation of the Liaison Department. The Liaison Department's role is to provide support, resources, and training to our stakeholders. Each liaison has a strong background in utility damage prevention, excavation safety, and the 811 processes. This role is crucial in enhancing the center's educational initiatives, safety, and reducing underground utility damage.
The Liaison Department consists of a six-member team, with each member focused on a specific region of the state. Each liaison is responsible for managing damage prevention in their dedicated area and will serve as a point of contact for excavators, locators, and utility personnel alike when facing operational challenges. The Liaison Department can also collaborate as a team in specific areas that need that extra attention.
The liaisons will visit MISS DIG 811 members to revise emergency contacts, answer questions, and inform members of updates to the MISS DIG 811 system. Liaisons will visit excavators at the job site to aid in Safe Excavation and Best Practices. This training will protect crews and prevent damage to utilities. Liaisons will also help form Damage Prevention Associations in each of the regions.
To learn more about our liaisons please visit https://www.missdig811.org/about/who-we-are/liaisons.html
Mapping
Each active station code on the MISS DIG 811 System must have an active Area of Interest (AOI) layer. This layer is what triggers receipt of tickets when shapes within the layers intersect with work polygon(s) drawn on tickets. The Member Services Department provides mapping support for all members. We will combine AOI files as needed upon request, provide high-level training on Google Earth and Google Maps, and aid in the AuthorityViewer process. We can also create municipal and county-level shapefiles as needed and assist in any troubleshooting.
Membership County-Place Area of Interest Data
In the event of a system outage, county-place information may be used to help NSRs notify members of emergency tickets based on the work location. Therefore, it's necessary to collect the location(s) in which you or your organization owns/operates underground facilities. Please take a few moments to add your county-place information to our database so that we may improve our outage response process to better serve our stakeholders. The information provided should match the general location of shapes/polygons provided in the Area of Interest (AOI) file per station code in DamagePreventionPortal.
Notifications
MISS DIG 811 communicates system maintenance, outages, enhancements, and other news via email, social media, website, and newsletter. Ensure you don't miss a single thing by signing up for the newsletter through our online form. Stakeholders can also receive service status updates by signing up at https://status.missdig.io/.
Users of the PosR API service should note that the PosR API information on the Status Page is generated from the initial request.
Online Training
Online training has been created so that DamagePreventionPortal (DPP) users can maximize their use of system tools and efficiently comply with Public Act 174. Customized DPP training is available through SkillBuilder, the MISS DIG 811 learning management system, as assigned per user account. Once your user account has been established in DPP, the Member Services Department will assign the associated learning path to your SkillBuilder account.