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MISS DIG 811 - Member Support

Our Members Matter!

Access to Production Sites


Logging into the Damage Prevention Portal

To log into the Damage Prevention Portal (member user account), please visit dpp.missdig811.org and use the credentials that were previously provided via email. If you have any issues logging in, please select “forgot password” to have a reset link sent to your email address. If issues persist, please email membersupport@missdig811.org with subject line Log-In Error.

Changes in Positive Response

Tickets placed and transmitted by Newtin need to be responded can no longer be posted to. Tickets placed on Pelican will be responded to on Pelican.

Whether logging into the Damage Prevention Portal to post or via the API the below tips will make sure your posting is successful:

  • You must still post for each station code.
  • You cannot post a response to a ticket that is past due.
    • You must wait for the retransmit.
    • You must post to the most recent version of the ticket.
  • You must post a remark for each Positive Response posted.

URL for PosR API:

  • PosR Posting or https://apps.missdig811.org/pcadmin/Operations/Index

 

Changes in Receipt of Design Tickets

There will no longer be any design member codes, now known as station codes. The station code represents the facility. When a caller or user creates a ticket it intersects with the station code, representing your underground facilities. Based on the type of ticket the caller or user is placing, whether it’s a dig ticket (original or retransmit) or a design ticket, the system determines how long the facility owner has to respond and what, if any, response is required. 

 

Where is the Staking Information?

Contractors will be limited to 400 characters to communicate additional staking information. Gone are the days of over drawing a polygon on a ticket only to describe a very precise area that needs to be located.

The polygon(s) transmitted on a MISS DIG 811 ticket represent Public Act 174 of 2013 Section 5. (2) (b) “A description of the proposed area of blasting or excavation, including the street address and a property description”.

Excavators providing a dig notice to MISS DIG 811 communicate their area of excavation by either creating a polygon of the dig site location or communicating the area to a MISS DIG 811 representative who in turn completes a polygon. The polygon is transmitted on the MISS DIG 811 ticket to the facility owners. The polygon reflects the area to be located and marked. Positive Responses provided are for the entire area covered under the polygon associated with the ticket.

Address information is also collected and serves as supplemental data to navigate to the work site, assign tickets to locators, or collect and isolate data. It by no means should be considered the complete, precise, or accurate work area of a ticket.

Additional information provided on a ticket such as remarks, Lat and Long are there to assist locators in understanding the polygon, they do not replace or alter the area represented by the polygon.

 

New Damage Ticket

Currently, damage tickets are sent to all members on the ticket. It does NOT replace the contractor from needing to contact the Facility Owner Directly. The NSR will read the following statement to the caller and OCA requires they check the box:

“A damage to a facility has occurred; I will separately notify the affected member facility owner/operators of the damage and contact 911 if there is a danger to life, health, or property”.

Damage Tickets will reflect information regarding the damage. For example, the work type will indicate the facility damaged, the activity would clarify what type of facility (main, service line, ect.) and the excavation method would inform the facility owner how the damage occurred (drilled through, damaged while hand exposing, ect.) If known, remarks should include the name of Facility Owner damaged and previous ticket number.

 

Accessing Historical Data

Once transitioned to the new platform members will no longer be able to directly access their ticket history from the Newtin system on Newtin or WorksAccess. MISS DIG 811 maintains records for six years, so a formal request to retrieve past ticket history is required if access is needed after the transition. 

 

User Guides and Resources

User guides and related information for the new PelicanCorp  can be found here for OneCallAccess or here for DamagePreventionPortal.

Information for Whitelisting:

  • All emails from the Pelican system will be sent from OCARS_PRO@missdig.org.
  • The Pelican IP address are 34.225.89.16 and 3.227.144.123

 

Need Help?

Please contact the Member Services Department. With the increase in traffic to the department we are encouraging emails to membersupport@missdig811.org and kindly ask that you use the below subject lines so team members can prioritize needs and efficiently divide the workload for the quickest resolution for each member. Anticipated issues or areas of concern:

 

Issue/Concern Subject Line
Not Receiving Tickets  Delivery Issue
Noticed IVR subscription is outdated Use Member Services Support Form to provide updated delivery information.
Cannot Log-In (after password reset) Log-In Error
Cannot Post to Positive Response Positive Response Issue
Receiving Errors on PosR API  PosR API Issue
Not Receiving Summary Report Summary Report

 

 

OneCallAccessTM Polygon(s)

The polygon(s) transmitted on MISS DIG 811 tickets represent Public Act 174 of 2013 Section 5. (2) (b) “A description of the proposed area of blasting or excavation, including the street address and a property description”.

Excavators providing a dig notice to MISS DIG 811 communicate their area of excavation by either creating a polygon of the dig site location or communicating the area to a MISS DIG 811 representative who in turn completes a polygon. The polygon is transmitted on the MISS DIG 811 ticket to the facility owners. The polygon reflects the area the excavator has designated to MISS DIG 811 as the excavation/blasting area to be located and marked. Positive Responses provided are for the entire area covered under the polygon associated with the ticket.

Address information is also collected and provided in the dig ticket. Facility Owners and/or Operators are responsible for determining the precise area to mark their facilities in response to the dig ticket, whether by locating either the entire property of the address of the dig ticket or only the polygon area determined by the excavator.

Additional information provided on a ticket such as remarks, Latitude, and Longitude are there to assist locators in understanding the polygon, they do not replace or alter the area represented by the address and polygon.