Access training modules at https://missdig811.skillbuilder.co/.

A OneCallAccess account is used to place tickets. Anyone can create a Basic account at https://onecall.missdig811.org/ngen.web//Account/Login that can be used to place 21-day single ticket requests and Design Tickets and retransmit Destroyed Markings. Please keep in mind that a Design Ticket is for the planning stages. A Design Ticket is NOT a valid locate request for excavation. Taking the Basic Online Training Module is strongly encouraged for those who have Basic accounts.

To become an External Plus user which includes additional permissions: Complete both the Basic Online and External Online courses OR attend an instructor led Webinar and pass the Webinar Tutorial quiz.

Current Courses

Basic Online Training: This module offers a comprehensive walk-through of the system, guiding users through placing tickets, reviewing ticket history, and checking Positive Response statuses.

External Plus Online Training: This module guides users through placing tickets for large-scale jobs, 180-day tickets, Emergency tickets, and retransmitting tickets.

Webinar Tutorial: This module is an instructor led comprehensive look at the OneCallAccess system, the ticket entry platform for dig and design tickets. The discussion will include creating an account, logging in, ticket types, accessing ticket history, placing tickets, taking an action on a ticket, and checking Positive Response.

Webinar Tutorial Quiz: This module is a quiz that should only be taken after attending the OneCallAccess Tutorial Webinar.

Quarterly Forum Topics are also available to go over different scenarios and answer any questions you may have.