Skip to Main Content

Remote Ticket Entry

For Authorized Contractors and MISS DIG 811 Members Only

MISS DIG 811 will be transitioning to a new Notification Center platform in December 2021. The Remote Ticket Entry platform will continue to be available to excavators until the transition to the new system is complete.

RTE account applications will no longer be accepted as of September 24th, 2021. Excavators without RTE accounts may continue to use e-Locate to place single address requests or contact the MISS DIG 811 Notification Center at 811 or 800-482-7171 for all requests.

Training will be available for the new system in the coming weeks. Information regarding training and details about the new system transition can be found at https://www.missdig811.org/members/pelican-transition.html

 

Remote Ticket Entry (RTE) allows authorized contractors and MISS DIG 811 Members to enter Dig Notice requests over the Internet 24/7. With basic access, regular 3 business-day tickets can be entered. RTE Users have convenient access to:

  • Ticket Search – View and print tickets you've processed over the last six years
  • Excavator Response - Post responses, photos or files to your tickets for documentation purposes
  • Positive Response - View utilities posted responses to your ticket requests
  • Ticket Entry at your convenience: 24 hours a day, 7 days a week
  • Ticket Entry on any computer or laptop, supported with an HTML5 browser
  • Near Ticket - See what tickets have been entered in the area near your project
  • Damage Information Reporting Tool (DIRT) - Anonymously report any damages or near misses to Michigan Virtual Private Dirt

To place tickets using Remote Ticket Entry, each applicant is required to attend online training.

All tickets must be placed in accordance with the MISS DIG System Inc. rules, regulations, and guidelines, as well as the Michigan state law, Public Act 174.

New!! - Damage Information Reporting Tool (DIRT)

Access via Remote Ticket Entry HELP menu

Already an RTE User?

Helpful Links

For RTE Web Ticket Support call 877-647-7344
or contact Stephanie Boe at sboe@missdig811.org

TICKET ENTRY TRAINING VIDEOS AND GUIDES

How to Cancel & Replace a Ticket
Retransmitting a Ticket
2020 RTE Refresher Video
RTE Forum Videos

February-Working Around Utility Poles

November RTE Forum Video: Mapping a New Street

October Forum Video- Cancel and Replace a Ticket

September RTE 2020 Forum- Mapping an Address with Parcel Data & Identifying the Place

August RTE Forum- Working In Mobile Home Communities and Apartment Complexes

July RTE Forum Video- Open Discussion

June RTE Forum Video- Excavator's Responsibilities.

May 2020 Refresher

April 2020- Help Tab Features

March 2020- Ingredients of a Quality Ticket

Feb 2020- See Locate Info

Jan 2020- Map Tools and Features

Dec 2019- Ticket Search & Adding Attachments

RTE Help Menu Video
Mapping Tools

Mapping Part 1: Map Toolbar

Mapping Part 2: Navigation Menu

The Near Ticket Tool

The Near Ticket

RTE & DSG users now have access to this feature on their ticket entry screen.

Once you have mapped your ticket, click on Near Tkt.  It will show you all other tickets placed near yours, along with the work area that you drew on the map.

Remote Ticket Entry - MISS DIG 811 - Near_Ticket_1

Click on the numbers listed on the left under the map.

Remote Ticket Entry - MISS DIG 811 - Near_Ticket_2

You will get information such as:  What is being done and which contractor is doing the excavation?

Remote Ticket Entry - MISS DIG 811 - Near_Ticket_3

Start using NEAR TICKET and find out how useful it can be for you!!!

Working in Alleys Guide
How to Cancel & Replace a Ticket Video
Retransmitting a Ticket Video (Full Access Users Only)
Positive & Excavator Response Video
Scope of Work Video
Private Utility Locate Video and Guide
Working in a Mobile Home Park Guide
What to Enter in the STREET Fields Guide
Mapping an Address Guide
Member Contact Guide
Locate Demand Management Guide
Marine Ticket Video and Guide